- WHAT IS CONSIDERED PERSONAL INFORMATION?
Within this policy, “Personal Information” means the same as it does within the Privacy Act 1993. In general terms, this includes any information that can be used to personally identify you. This may include, but is not limited to, your name, age, gender, address, contact details including phone number/s and email address/es and possibly financial information, including your payment information. If the information we collect personally identifies you, or you are reasonably identifiable from it, then the information is considered personal information.
- PERSONAL INFORMATION COLLECTED AND HELD
We may collect the following types of personal information:
- Mailing or street address (including business or personal address/es);
- Email address/es;
- Telephone number/s;
- Age or birth date;
- Profession, occupation or job title;
- Details of the products (and/or services) you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products (and/or services) and to respond to your enquiries;
- Any additional information relating to you that you provide to us directly through our websites or indirectly through use of our website or online presence through any Lifestyle Gear representatives or otherwise; and information you provide to us that is publicly available.
Your personal information will be held by Lifestyle Gear, 6 Hyde Road, Clevedon, RD2, Papakura 2582, NEW ZEALAND and/or any secure online platforms employed by Lifestyle Gear.
- WHY WE COLLECT PERSONAL INFORMATION
Lifestyle Gear may collect, hold, use and discloses your personal information for the following purposes:
- To provide products (and/or services) to you;
- To provide you with information or advice about existing and new products (and/or services);
- To communicate with you and process your purchases and/or requests;
- To manage and enhance our products (and/or services);
- To personalise and customise your experience;
- To provide you with access to secure areas of our website/s;
- To conduct competitions or promotions on behalf of Lifestyle Gear and selected third parties;
- To verify your identity;
- To provide to third parties if you have authorised us to do so;
- To conduct analysis across
- To investigate if we have reason to suspect a breach of any of our terms and conditions or any suspected unlawful activity; and/or as required or permitted by any law (including the Privacy Act 1993).
- IF WE ARE NOT ABLE TO COLLECT ANY PERSONAL INFORMATION
If you choose not to provide us with the personal information described within this policy, then:
- We may not be able to provide you with the product (or services) you have purchased or requested, either to the same standard or at all;
- We may not be able to provide you with information about products (or services) that you may requested/purchased/want, including information about any discounts, sales or special promotions;
- We may not be able to tailor our content, website and communications for your preferences.
- HOW WE COLLECT PERSONAL INFORMATION
We do this in a different of ways, including through:
- Your access and use of our website and/or communications, including your registration details and information relating to your use of our website/s (and any services), such as the content you access (for example, the products you have viewed, or the search queries you input);
- Your conversations and/or emails and/or interactions, between you and a Lifestyle Gear representative;
- Your completion of an application for a product (or service) purchase.
You agree that we may also collect personal information from third parties, including:
- Third party companies (if required) such as any credit reporting agencies, law enforcement agencies, and other government entities;
- Mailing lists;
- Contractors and business partners.
A “cookie” is a small text file that is placed on a device when it is browsing a website to enable the host of the website to store information about use of the website by that device.
- To recognise your computer or device and greet you each time you visit our website, without bothering you with a request to register, create an account or log-in;
- To keep track of products (and/or services) you view, so that we can send you news about those products (or services);
- To measure traffic patterns, to determine which areas of our website/s have been visited, and to measure transaction patterns in the aggregate;
- To research our users’ habits so that we can improve our online products (and/or services);
- To operate our websites efficiently with a high level of functionality;
- To measure the effectiveness of our marketing initiatives;
- To learn about customer preferences so that we can present customers with web content and advertising that is relevant to them;
- To measure the number of advertising referrals we have received to our websites from other websites;
- To produce data on web traffic and customer web activity through our website.
- WHAT WE MAY DO WITH YOUR PERSONAL INFORMATION
We may use the information we collect to help us to provide products (and/or services) to you, to verify your identity, and to occasionally notify you about important functionality changes to our website.
We may send you marketing communications and information about products and services that we consider may be of interest to you. These communications may be sent in various methods. Such methods include, but are not limited to, mail, SMS or email, in accordance with applicable marketing laws.
If at any stage you no longer wish to receive these notifications you may opt-out of receiving marketing communications from us by using the opt-out facilities provided (e.g. an unsubscribe link in a promotional email) or contact us via our website contact form or email email@example.com or phoning/texting +64 (0) 22 47 69 126.
If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us.
We do not provide your personal information to other organisations for the purposes of direct marketing unless expressly authorised by you.
Personal Information is information about an identifiable individual, as defined by the Privacy Act 1993.
- DO WE USE PERSONAL INFORMATION FOR MARKETING?
We use personal information to provide you with information or advice about our current and new products (and/or services). We also use it to conduct promotions on behalf of Lifestyle Gear and selected third parties. We will not collect usage data or target advertisements based on the following market segments:
- Political opinions;
- Membership of a political association;
- Religious beliefs or affiliations;
- Philosophical beliefs;
- Membership of any trade union;
- Sexual preferences or practice;
- Criminal record;
- Health information.
We will not create categories designed to target children under the age of 18 years (however, this does not prevent us from marketing children’s products to a general audience).
- HOW DO WE DISCLOSE PERSONAL INFORMATION?
We may disclose your personal information to our employees, for the operation of our websites or our business, and for the specific purpose of fulfilling requests by you, and to provide products (and/or services) to you, and where we are permitted to under the Privacy Act 1993.
When Lifestyle Gear utilises and third parties to undertake services, we may provide those third parties with some of your information if it is required to fulfil those services and only to the extent required to fulfil those services. Examples of such third party providers may include:
- Service providers such as web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, photographic analysers, data entry service providers, electronic network administrators, debt collectors, and professional advisers such as accountants, solicitors, business advisors and consultants;
- Software providers such as customer relationship management, and accounting software;
- Existing or potential suppliers, business partners or joint venture entities or partners;
- Sponsors, or promoters of any competition that we conduct or promote via our services;
- Specific third parties authorised by you to receive information held by us;
We require any third party to protect your information against unauthorised use or disclosure.
Some of these service providers may be located overseas. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We do not provide your personal information to other organisations for the purposes of direct marketing, unless expressly authorised by you.
Beyond the above, we release personal information only when it is permitted:
- under the Privacy Act 1993 or required by law for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities, and/or to your Internet Service Provider or network administrator);
- to facilitate court proceedings;
- enforce or apply our terms and conditions; or
- protect the rights, property, or safety of Lifestyle Gear, our users, or others; and
- where we reasonably believe that disclosure is necessary.
Government agencies with statutory roles enabling them to request data from us include but are not restricted to the Police, Inland Revenue and the Ministry of Business, Innovation and Employment.
- HOW CAN YOU ACCESS OR CORRECT YOUR PERSONAL INFORMATION?
You may request access to any personal information we hold about you at any time by contacting us us via our website contact form or email firstname.lastname@example.org or phoning/texting +64 (0) 22 47 69 126.
Your request will be processed in accordance with the Privacy Act 1993.
If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, in most circumstances we will give you written reasons for any such refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment and will not charge for making any amendments. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it. Registered users of our website may be able can access and update their user details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.
- HOW CAN YOU COMPLAIN ABOUT A BREACH OF PRIVACY?
Once we receive any complaint in writing, we will commence an investigation. We will endeavour to determine the nature of the breach and how it occurred.
We may contact you during the process to seek any further clarification if necessary. If a breach is found, we will follow a process to rectify and prevent any further breaches from occurring. We will also contact you to inform you of the outcome of any investigation. We will endeavour to resolve all investigations within a reasonable time.
We will treat your request/s or complaint/s confidentially. Lifestyle Gear’s representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
Please contact Lifestyle Gear: The Manager, Lifestyle Gear NZ, 6 Hyde Road, Clevedon, Papakura 2582, NEW ZEALAND.
- WILL YOUR PERSONAL INFORMATION BE DISCLOSED OUTSIDE OF NZ?
We may disclose personal information to external service providers located overseas for some of the purposes listed above.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
- WHAT SECURITY MEASURES ARE IN PLACE?
We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please contact us immediately.
For additional information about your relationship with Lifestyle Gear, please also review our Terms and Conditions.